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Senior Account Director - West Coast


The Lukens Company (TLC) is an award-winning full-service direct response agency that is seeking a Senior Account Director to join our non-profit division in our Los Angeles, CA office. The non-profit division partners with a variety of museums, animal welfare organizations, social welfare organizations, aquariums, zoos, faith-based missions, and other clients staffed by awesome people looking to make a difference in the world. The Senior Account Director will be responsible for developing and cultivating strong client relationships, providing strategic direction, leading a team, and weaving our clients’ unique needs with industry research and data analytics to produce fundraising campaigns that generate lasting results. This position will report to the Director of Client Services.


  • Providing strategic leadership for client accounts and directly-managed employees
  • Working with clients to uncover business needs and objectives, craft appropriate strategies, and identify and implement campaigns to help achieve client goals
  • Understanding each client’s unique voice, mission, and donor base to generate new ideas to enhance results
  • Creating and interpreting effective, data-driven analyses to support campaign recommendations
  • Building trusting, collaborative relationships with a diverse array of clients
  • Developing broad industry expertise, discovering new trends, and pioneering new strategies and techniques
  • Managing project schedules and client budgets
  • Ensuring client schedules, campaigns, and programs are executed accurately and on time
  • Promoting collaboration across all agency departments and fostering synergy within your team
  • Providing team leadership that rewards creativity, accountability, and excellence in client service
  • Recruiting new clients and opportunities that fit in with the company’s mission
  • Promoting new products offering to clients within their scope of needs
  • Managing (and expanding, as needed) a team of people who are empowered to learn, grow, experiment, pursue opportunities, and lead a healthy work/life balance


  • Bachelor’s degree in business, marketing, or communications
  • At least 10 years of related experience, preferably in an agency setting within the direct response fundraising/marketing industry
  • Demonstrated track record of client relationship development and service
  • Proven ability to manage teams working cross-functionality within an organization
  • Solid experience in formulating and driving long-term strategic account plans and strategies
  • Advanced negotiation, communications, and writing skills
  • Comfortable thinking strategically about execution of work as well as account management
  • Self-starter with demonstrated capability to mange multiple projects and think on your feet 
  • Strong organizational skills and meticulous detail-orientation
  • An ear for copy that sings and an eye for designs that pop
  • Excel ninja and a PowerPoint maestro
  • Adept at problem solving and resolving conflicts
  • Ability to manage and direct 3 to 4 employees
  • Desire to work for a values-driven company that seeks to improve the world for the better
  • Experience with cultural organizations a plus


  • Competitive compensation
  • Generous PTO and holiday observances 
  • Medical, dental, vision, life, and disability insurances
  • 401(k) program with match
  • Paid parental leave
  • Collaborative and entrepreneurial work environment 
  • The opportunity to be part of a friendly, hardworking, and diverse team excited about producing high quality work and delivering great results for our clients 


The Lukens Company (TLC) is an award-winning full-service direct response agency that provides expert marketing and fundraising services to nonprofits, cultural organizations, advocacy groups, and political causes. We are a passionate team of creatives who partner with mission-driven organizations seeking innovative digital, data, and technology strategies to achieve bold goals that change the world for the better. Our 30+ years of experience across a diverse client base enables us to deliver unique, compelling marketing campaigns that captivate audiences and yield transformative results… all while being delivered with an unparalleled commitment to our clients’ missions. Join us!

The Lukens Company is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.


If interested, email with “Senior Account Director” in the subject line and include your resume and salary requirements.